Refund Policy

Eligibility & Return Period

• You may initiate a return within 60 calendar days from the date of receiving your order.
• Returned items must be unused, unopened, and in their original packaging with all tags, labels, and accessories intact (to ensure they can be resold).
• Personal care items (such as masks, serums, or creams) that have been opened or used are not eligible for return unless they have manufacturing defects.

Return Process

1. Contact our customer service team via email or our website’s contact form to submit a return request. Please include your order number and reason for return.
2. After your request is approved, we will provide you with return shipping instructions and a confirmation email.
3. Ship the eligible items back to our designated warehouse. Please ensure proper packaging to avoid damage during transit.

Refund Terms

• All refunds are processed in USD (United States Dollars) , consistent with the original transaction currency.
• Once we receive and inspect your returned items (to confirm they meet eligibility requirements), we will initiate the refund within 5-10 business days.
• Refunds will be credited back to your original payment method (e.g., credit card, debit card, or payment platform).
• Processing times for the refund to reflect in your account may vary slightly depending on your payment provider or bank.

Non-Refundable Items

• Items that are opened, used, damaged, or missing original packaging.
• Final sale or clearance items (clearly marked on the product page at the time of purchase).
• Free gifts or promotional items included with your order.

Additional Notes

• Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or incorrect item shipment.
• We reserve the right to deny refund requests that do not comply with the above terms.
• This Refund Policy is subject to change without prior notice, and the latest version will be posted on our website.